Delivering Value in Procurement With Robotic Cognitive Automation (RCA) Services

Delivering Value in Procurement With Robotic Cognitive Automation (RCA) Services

Ruchira Teli, Suneel Kumar Prasad
Copyright: © 2020 |Pages: 13
DOI: 10.4018/978-1-7998-1754-3.ch084
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Organizations are applying digitalization to increasing amounts of different organizational processes. The procurement sector is also changing and actively seeking better ways to enhance performance such as the automation of workflow processes, for example, robotic process automation (RPA). To meet this clear demand, the automation of workflow processes in organizations has been a rising trend during the past few years. The author analyzes the potential of RPA along with the cognitive technologies robotic cognitive automation-based (RCA) value creation through knowledge work digitalization in the procurement sector.
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Background Study

RPA vs. Traditional Automation

In traditional automation method activities were performed by humans and helped by technology in this method tools used to perform tasks were excel spreadsheets with required human intervention thus bridging the gap between automated string of tasks, also end-to-end processes cannot be carried out autonomously. Whereas in robotic process automation end-to-end processes are carried-out by the robot. These robots connect existing tools and the employee handles only the exceptions. Also, cognitive technologies, based on artificial intelligence expand RPA possibilities and help reach the next level of performance. What distinguishes RPA from traditional automation is its potential to be acquainted with and adjust to changing circumstances or new situations (Oliveira, 2016).

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