Demographic Factors as Determinants of E-Government Adoption

Demographic Factors as Determinants of E-Government Adoption

Emad Ahmed Abu-Shanab (Qatar University, Qatar)
DOI: 10.4018/978-1-7998-3045-0.ch004
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Abstract

E-government services are important aspects of today's wellbeing of citizens. The adoption of technology is explored utilizing many theories and predictors. The theory of reasoned action (TRA) proposes that perceived usefulness, perceived ease of use, and subjective norms are significant predictors of behavioral intentions. This study extended the theory with trust, and hypothesized that demographic factors (gender, age, education, and experience) are significant moderators of the relationships assumed in the research model. Responses from 699 Jordanians fully supported the suggested research model, where BI to use e-government services was significantly predicted by all proposed variables. All four demographic factors failed to be significant predictors of BI, and only two relationships were moderated by age and education. In addition, an ANOVA test concluded that means differences existed within categories of sample based on specific variables of the model. The complete results and findings and conclusions are deliberated at the end of this chapter.
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Conceptual Background

The main benefits realized from deploying e-government applications and websites are reduced cost, the ease of use of services, and the value added benefits of this service (Lee, Kim & Ahn, 2011). In addition, e-government services enhance citizens services, and the practice of collecting, storing and publicly reporting information. Such process helps public employees to take rational decisions, generate a coordinated centralized decision-making process, improve efficiency and avoid cost duplications (Evans & Yen, 2006; Abu-Shanab, 2017). Previous studies tried to conclude to a universal definition of e-government but could not agree on one that satisfies all perspectives. The reasons behind such failure is the multiplicity of such topic. E-government is a discipline investigated by diverse areas of research like business administration, social sciences, political science, public administration and the technology disciplines. Some studies considered it to be presenting public service via the Internet (Sharma & Qian, 2012), while others embedded complex services under such concept (Abu-Shanab, 2013). E-government aims at facilitating the provision of information and services to country’s citizens (Alshehri, Drew & Alfarraj, 2012).

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