MLA
Paiano, Roberto and Anna Lisa Guido. "A Design Tool for Business Process Design and Representation." Electronic Business: Concepts, Methodologies, Tools, and Applications, edited by In Lee, IGI Global, 2009, pp. 451-468. http://doi:10.4018/978-1-60566-056-1.ch029
APA
Paiano, R., & Guido, A. L. (2009). A Design Tool for Business Process Design and Representation. In Lee, I. (Ed.), Electronic Business: Concepts, Methodologies, Tools, and Applications (pp. 451-468). IGI Global. http://doi:10.4018/978-1-60566-056-1.ch029
Chicago
Paiano, Roberto, and Anna Lisa Guido. "A Design Tool for Business Process Design and Representation." In Electronic Business: Concepts, Methodologies, Tools, and Applications. edited by In Lee, 451-468. Hershey, PA: IGI Global, 2009. http://doi:10.4018/978-1-60566-056-1.ch029
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