Designing and Implementing an E-Government Application

Designing and Implementing an E-Government Application

Derek Asoh (State University of New York at Albany, USA), Salvatore Belardo (State University of New York at Albany, USA) and Jakov Crnkovic (State University of New York at Albany, USA)
Copyright: © 2003 |Pages: 14
DOI: 10.4018/978-1-93177-739-1.ch016
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Abstract

Today, citizens have grown accustomed to highly customized products and services from private sector firms. As a result, they have begun to demand that government agencies become similarly responsive as well. In order to address the ever-increasing expectations of its citizens, governments will need to become more customer-centric. Some government agencies have begun to do this through such IT-enabled initiatives as e-commerce and e-government. This chapter presents a case study of a successful IT project, MACROS, designed to help implement a new vision of business for state agencies within New York State. This new vision requires greater organizational and system transparency, and a culture of collaboration and sharing that is essential to learning how to better serve citizens. The discussion of the methodology employed in the implementation of this e-government application and the lessons learned lends itself to both traditional and virtual educational processes.

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