MLA
Madrigal, Karla F.,et al. "Determination of the Critical Success Factors of Philosophies, Techniques, and Tools for Continuous Improvement Applied in the Service Sector." Evaluating Mental Workload for Improved Workplace Performance, edited by Arturo Realyvásquez-Vargas, et al., IGI Global, 2020, pp. 237-260. https://doi.org/10.4018/978-1-7998-1052-0.ch011
APA
Madrigal, K. F., Gomez, E. M., Morales, S. A., Torres-Arguelles, V., & López, R. R. (2020). Determination of the Critical Success Factors of Philosophies, Techniques, and Tools for Continuous Improvement Applied in the Service Sector. In A. Realyvásquez-Vargas, K. Arredondo-Soto, G. Hernández-Escobedo, & J. González-Reséndiz (Ed.), Evaluating Mental Workload for Improved Workplace Performance (pp. 237-260). IGI Global. https://doi.org/10.4018/978-1-7998-1052-0.ch011
Chicago
Madrigal, Karla F. and Erwin Martinez Gomez, Salvador A. Noriega Morales, Vianey Torres-Arguelles, and Roberto Romero López. "Determination of the Critical Success Factors of Philosophies, Techniques, and Tools for Continuous Improvement Applied in the Service Sector." In Evaluating Mental Workload for Improved Workplace Performance. edited by Realyvásquez-Vargas, Arturo and Karina Cecilia Arredondo-Soto, Guadalupe Hernández-Escobedo, and Jorge González-Reséndiz, 237-260. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-1052-0.ch011
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