Abstract
There has been an increasing awareness about implementation of quality management systems (QMS) in higher educational institutions worldwide in the recent past. Improved awareness levels among aspiring students, competitive environment, students' preference to seek admission in quality-oriented institutions, compelling norms of regulatory authorities, and the urge of institutions to be among the top are the major reasons for this increased awareness. Existence and continuance of some of the institutes, especially the management institutes, has become a challenging task without focusing on QMS through a strategic approach. Implementation of QMS provides a direction for accreditations by top-rated agencies. This chapter develops a framework to enable the implementation of QMS by the management institutes by conducting a systematic analysis of accreditation standards of various agencies worldwide. The outcomes of this research would enable the management and other stakeholders of business management institutes to focus on key aspects towards implementing the QMS.
TopBackground
Covid19 pandemic situation has severely impacted the education field in many aspects. Educational institutions have struggled to transform their entire teaching-learning process from physical mode to online mode. Faculty members and other administrative staff of educational institutes have put lot of extra effort to continue all the academic and non-academic processes through online mode which were hitherto delivered through physical mode. This impact has been seen in all the areas of education and it called for implementation of unprecedented changes in the day-to-day management of academic institutions. Along with all the other category of institutes, management institutes also got severely affected due to Covid19 and also due to increasing technological developments and competition. Also, many management institutes are compelled to approach for obtaining accreditations to counter the competition and prove them to be quality conscious.
Key Terms in this Chapter
Management Education: An academic discipline of imparting or acquiring knowledge to develop the members of the executive or administration of an organization or business, managers or employers collectively, or train in the techniques, practice, or science of managing, controlling or dealing, in the skilful or resourceful use of materials, time, etc.
Academic Quality: The combination of input, output, value-added, and process-oriented criteria of an academic institution
Stakeholder Connect: The degree of linkages and maintenance of a professional relationship of a management institution with all its stakeholder groups, i.e., Students, Faculty, Academic Community, Industry, Society, and Regulatory Authorities like Government.
Accreditation: Status granted to an institution or a program within an institution that has been evaluated and found to meet or exceed stated criteria of education quality
Quality Management in Education: Achievement of quality through management processes of an institution, recognition of students as both a customer and workers in the educational system, and the instructional processes and student learning
AMBA (Association for Masters of Business Administration): Committee on University Academic Programmes (CUAP). Established by the New Zealand Vice-Chancellors’ Committee to approve major new programmes and qualifications of universities in New Zealand via a peer review process.
Quality Management: An act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
EFMD (European Foundation for Management Development): European-based body devoted to the continuous improvement of management development. Membership includes business schools from around the world as well as companies, public sector organisations and consultancies.
Quality Assurance: The strategic initiative of an institution to meet and create expectations in the mind of stakeholders.
Management Institution: An institution which offers management education at undergraduate and graduate levels
EQUIS (European Quality Improvement System): Accreditation system offered by EFMD.
AACSB (Association to Advance Collegiate Schools of Business): American-based association of educational institutions, businesses and other organizations devoted to the advancement of higher education in management education. Its primary activity is the accreditation of business schools and accounting programmes worldwide.
Quality: Totality of features of characteristics of a product or service that bear on its ability to satisfy stated or implied needs
Quality Management Standards: Standards developed for an organization to manage its processes and activities to improve efficiency, setting benchmark to successfully meet customer needs.
Accreditation Agencies: In this case, the accrediting agency is a professional organization that evaluates the effectiveness of a program in terms of how well it prepares students to meet certain professional standards.