Developing Social Skills through an On-line Learning Environment: A Qualitative Study

Developing Social Skills through an On-line Learning Environment: A Qualitative Study

Niki Phillips (Hellenic Open University and Bank of Cyprus, Greece), Marianthi Karatza (Bank of Cyprus, Greece) and Argiris Tzikopoulos (Agricultural University of Athens, Greece)
DOI: 10.4018/978-1-60566-830-7.ch014
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The rapid pace of social change deriving from technological and financial revolution and globalization, effects greatly people’s lives. Adults nowadays need to stay relevant with their environment, to be proactive and to take important decisions that affect their personal and professional future. Thus, they need to be equipped with advanced social skills such as time management, leadership, communication, teamwork, problem solving, flexibility etc. Such skills can be developed through training programs, designed and delivered upon the Adult Education and Experiential Learning theories and principles. A central aim of this chapter is to highlight the methods through which e-learning can contribute to the development of social skills, implementing at the same time the above mentioned principles, in the context of a large organization.
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The general goal of this chapter is to pinpoint the essentiality of social skills development through training programs which are designed and delivered according to the adult learning theories. It will also present a case study in which on line training seems to respond successfully to the learning needs of the employees working in today’s demanding environments.

The chapter’s specific aims are:

  • 1.

    To bring out the necessity of social skills development for adults working in contemporary and complex environments.

  • 2.

    To elaborate on the preconditions demanded in order for social skills to be developed in the context of large organizations.

  • 3.

    To explicate the emerging obstacles during social skills development.

  • 4.

    To analyze a case study which shows that e-learning can enforce and ensure most of the Adult Training and Experiential learning principles.

  • 5.

    To present results demonstrating the effectiveness of developing a collaborative and creative on line learning environment.

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