Development Attributes of Quality for E-Supply Chain System

Development Attributes of Quality for E-Supply Chain System

Wing S. Chow (Hong Kong Baptist University, Hong Kong)
Copyright: © 2005 |Pages: 8
DOI: 10.4018/978-1-59140-468-2.ch008
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Abstract

E-supply chain system is an enabler/system that enriches the information service quality in supply chains. This chapter uses factor analysis to determine four extranet success factors: system quality, information quality, service quality, and work performance quality. A critical analysis of areas using discriminant analyses that require improvement is also conducted.

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