Development and Implementation of Optimal KM/WM Systems

Development and Implementation of Optimal KM/WM Systems

Robert Thierauf (Xavier University, USA) and James Hoctor (The Kroger Company, USA)
DOI: 10.4018/978-1-59904-016-5.ch005
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Abstract

• To examine the importance of the KISS principle in the development and implementation of optimal KM/WM systems • To explore the need to take a holistic view to connect “points of wisdom” throughout the design process, to look at the cost justification of developing and implementing optimal KM/WM systems • To set forth the detailed steps essential to develop and implement successful optimal KM/WM systems

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