MLA
Joia, Luiz Antonio and Luiz Cláudio Barbosa de Oliveira. "Development and Testing of an E-Commerce Web Site Evaluation Model." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 179-196. http://doi:10.4018/978-1-61520-967-5.ch013
APA
Joia, L. A., & Barbosa de Oliveira, L. C. (2010). Development and Testing of an E-Commerce Web Site Evaluation Model. In Management Association, I. (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 179-196). IGI Global. http://doi:10.4018/978-1-61520-967-5.ch013
Chicago
Joia, Luiz Antonio, and Luiz Cláudio Barbosa de Oliveira. "Development and Testing of an E-Commerce Web Site Evaluation Model." In Electronic Services: Concepts, Methodologies, Tools and Applications. edited by Information Resources Management Association, 179-196. Hershey, PA: IGI Global, 2010. http://doi:10.4018/978-1-61520-967-5.ch013
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