Developments of e-Government in Sri Lanka: Opportunities and Challenges

Developments of e-Government in Sri Lanka: Opportunities and Challenges

Kanishka Karunasena (RMIT University, Australia), Hepu Deng (RMIT University, Australia) and Anuradha Karunasena (RMIT University, Australia)
DOI: 10.4018/978-1-4666-1740-7.ch021
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This chapter investigates the status of e-Government development, explores the opportunities created for citizens and government, and identifies the challenges for an effective implementation of e-Government in Sri Lanka. The study reveals that the dissemination of public information online, the provision of call centre services, and the establishment of tele-centres in rural areas have generally improved the wellbeing of citizens. It further shows that the development of information and communication technology infrastructure and the taking of the human resource capacity building initiative in public organizations have had a positive impact on the performance of public organizations. The study, however, reveals that the continuous development of e-Government in Sri Lanka is troubled by the uneven access of rural citizens to e-Government services, the low e-Readiness of citizens, the delay in implementing major e-Government projects, and the insufficient funding for successfully implementing all the e-Government initiatives.
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Research Method

The objective of this study is to evaluate the progress of e-Government development in Sri Lanka, to explore the opportunities generated through e-Government, and to identify the challenges that Sri Lanka faces in the implementation of e-Government projects. To fulfill these objectives, several research questions have been formulated as follows:

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