Digital Competences: Weak Links in the Ramp-up of Digital Public Services

Abstract

This study investigates the intersection of digital literacy, digital public services, and urban competitiveness, focusing on the Hungarian context. Using a nationally representative survey of 1,000 adults, the research explores disparities in digital competencies across demographic groups, settlement types, and socioeconomic strata. The findings reveal significant gaps in basic digital skills, with nearly half of the population unable to perform fundamental digital tasks independently. Rural and economically disadvantaged areas face pronounced challenges, though some smaller municipalities exhibit unexpectedly high proficiency levels, potentially linked to the migration of digital nomads. The study emphasizes the need for targeted digital literacy programs, simplified e-government platforms, and investments in digital infrastructure. By fostering inclusive digitalization, municipalities can enhance their economic resilience and attract talent and investment, ultimately improving their competitive standing.