Digital Competencies in Disaster and Emergency Management: The Case of Yozgat Provincial Disaster and Emergency DIrectorate

Abstract

This study examined the role of digital transformation in disaster and emergency management, focusing on the digital competencies of public officials. The research, conducted in the Yozgat Provincial Disaster and Emergency Directorate, qualitatively analyzes the use of digital tools and technologies through semi-structured interviews with public officials. The interviews explored participants' daily work processes, the digital skills they required, their adaptation to digital transformation, and the challenges they faced. The findings reveal the digital skill levels of employees, their frequency and methods of using digital tools, and obstacles encountered during the transition to digital practices. By evaluating the digital skill levels and challenges faced by public officials, actionable strategies were proposed to support the effective implementation of digital transformation, contributing to more efficient disaster management practices.