Digital Government Development Strategies: Lessons for Policy Makers from a Comparative Perspective

Abstract

Digital government has a better chance of success if it follows a well-articulated and sound strategy. Failures of digital government projects in terms of cost overrun, delay in delivery, and problems in implementation are the rule rather than the exception (Heeks, 1999). Having a sound strategy is considered as the first and most important step in securing the success of information technology projects (Fletcher, 1999). More importantly, a strategic master plan helps align information and communication technology investment and resource allocation with the objectives of organizations. If done properly, a strategic plan can help public organizations realize the full potential of an information technology investment.