PM in the IT department of the several organizations has evolved since the end of the 1990s. At that time, IT projects had an engineering focus, with an emphasis on delivery of projects that performed the tasks as specified in the requirements. The failure rate of IT projects as reported by the Standish Group’s Chaos Report was 31% of the IT projects (Eve et al.,2010). The project process involved a small group of people that were not part of a larger system of the organization. IT projects now involve many people who are working in different locations in the United States. There are also project team members who are not in the United States and who have a major role in the process. The IT project must be integrated into the complex existing IT environment that processes most of the insurance policies for the business. The IT members who will be maintaining the system after the project implementation must know the operations of the project. They are responsible for correcting problems that may occur when the project is part of the operating IT environment for the organization. In the effort to keep all of the stakeholders involved in the IT project, sharing knowledge is critical.
This study analyzed the below mentioned questions: