MLA
Leung, Nelson. "A Re-Distributed Knowledge Management Framework in Help Desk." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications. IGI Global, 2012. 771-778. Web. 20 Apr. 2018. doi:10.4018/978-1-60960-783-8.ch221
APA
Leung, N. (2012). A Re-Distributed Knowledge Management Framework in Help Desk. In I. Management Association (Ed.), Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 771-778). Hershey, PA: IGI Global. doi:10.4018/978-1-60960-783-8.ch221
Chicago
Leung, Nelson. "A Re-Distributed Knowledge Management Framework in Help Desk." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, ed. Information Resources Management Association, 771-778 (2012), accessed April 20, 2018. doi:10.4018/978-1-60960-783-8.ch221
Export Reference
