E-Government and E-Governance: Driving Digital Transformation in Public Administration

Abstract

E-Governance is crucial for enhancing government efficiency, transparency, and accessibility by digitizing public services and processes. This article explores the pivotal role of e-Government and e-Governance in transforming public administration through digital technologies. It examines how governments worldwide are leveraging information and communication technologies (ICTs) to improve the efficiency, transparency, and accessibility of public services. The study addresses key challenges such as the digital divide, cybersecurity, and the adoption of emerging technologies like artificial intelligence (AI) and blockchain in governance. Through a comprehensive review of e-Government initiatives and their impact on public sector efficiency, this paper offers solutions and recommendations for policymakers and highlights the broader implications for both academia and industry. Future research directions are also proposed to advance the understanding of digital governance frameworks in a rapidly evolving technological landscape.