MLA
Carstens, Deborah S., et al. "E-Government Transparency and Citizen Engagement Increasing Accountability." Digital Solutions for Contemporary Democracy and Government, edited by Kelvin Joseph Bwalya and Stephen Mutula, IGI Global, 2015, pp. 189-214. https://doi.org/10.4018/978-1-4666-8430-0.ch011
APA
Carstens, D. S., Kies, S., & Stockman, R. (2015). E-Government Transparency and Citizen Engagement Increasing Accountability. In K. Bwalya & S. Mutula (Eds.), Digital Solutions for Contemporary Democracy and Government (pp. 189-214). IGI Global. https://doi.org/10.4018/978-1-4666-8430-0.ch011
Chicago
Carstens, Deborah S., Stephen Kies, and Randy Stockman. "E-Government Transparency and Citizen Engagement Increasing Accountability." In Digital Solutions for Contemporary Democracy and Government, edited by Kelvin Joseph Bwalya and Stephen Mutula, 189-214. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8430-0.ch011
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