E-Government Transparency and Citizen Engagement Increasing Accountability

E-Government Transparency and Citizen Engagement Increasing Accountability

Deborah S. Carstens (Florida Institute of Technology, USA), Stephen Kies (Florida Institute of Technology, USA) and Randy Stockman (Florida Institute of Technology, USA)
DOI: 10.4018/978-1-4666-9461-3.ch046
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The chapter focus is on accountability and transparency through E-Government. With the increasing trend of users getting online and the opportunity for ubiquitous reach, state governments have begun to utilize social media to engage, communicate and inform their citizens. Therefore, this chapter also discusses ways to better engage citizens in government accountability and transparency discussions. With the transition from government to E-Government, greater transparency in government accountability has occurred. There is a need for government Websites to promote public trust while providing understandable, meaningful and usable government accountability information securely. The recommendations and solutions discussed are centered on enhancing E-Government transparency and citizen engagement resulting in enhanced government accountability.
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Thornton and Thornton (2013) discuss the increasing demand by the public for government fiscal transparency by the public. Lee, Hwang and Choi (2012) suggest that the Obama administration committed to the Open Government Initiative through allowing members of the public to contribute ideas and expertise to government policy making. In 2010, the Australian government displayed their commitment to open government to promote greater participation in Australia’s democracy through improvements in the quality of services available online. Companies also are launching different openness as a new paradigm, called open innovation, where large corporations such as IBM, 3M,

DuPont and Boeing are participating (Gassmann, 2006). Bommert (2010) suggests that openness in the private sector tends to focus on new product development the public sector tends to focus on improvement in service performance for public benefit. In the public sector service may include the importance of negotiation and dispute resolution (Cunningham & Kempling, 2009).

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