MLA
Koopman, Gerwin, and Ronald Batenburg. "Early User Involvement and Participation in Employee Self-Service Application Deployment: Theory and Evidence from Four Dutch Governmental Cases." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1347-1367. https://doi.org/10.4018/978-1-61520-967-5.ch083
APA
Koopman, G. & Batenburg, R. (2010). Early User Involvement and Participation in Employee Self-Service Application Deployment: Theory and Evidence from Four Dutch Governmental Cases. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 1347-1367). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch083
Chicago
Koopman, Gerwin, and Ronald Batenburg. "Early User Involvement and Participation in Employee Self-Service Application Deployment: Theory and Evidence from Four Dutch Governmental Cases." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1347-1367. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch083
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