eCommerce Dynamics

Introduction

This chapter presents an entirely different study that examined the etiquettes of the Internet and how these etiquettes impact leadership and overall business operations at organisations and institutions. Through this chapter, references will be made to text from preceding chapters as they relate to this study and also for ease of reading.

It would be no tautology to state that a society with no virtues and values could be a frenzied or turbulent one. As it turns out, etiquette is a systemic rectitude that helps shape society. The once eccentric Internet now epitomises regularised modern society and has thus paved way for new diverse business processes and operations that necessitate critical decision-making. For this particular study at hand, two groups in the United States of America—business organisations and higher educational institutions, specifically, traditionally white institutions—are considered as members of the Internet society in this chapter. This study sought to reconnoitre the etiquettes of the Internet and enterprise electronic business vis-à-vis decision-making as presented and readers are driven through the elements of etiquettes that govern enterprise electronic business and how these impact businesses as a whole. It is critical to note that it would not be over-amplified to state that this component of enterprise electronic business is important in ways that translate into institutions’ and organisations’ efficacies; this is revealed in study. While the institutions and organisations vary in size and ownership, each institution or organisation deals with the essence of eEtiquette and the data shows direct relationships between eEtiquette, decision-making, and the success of organisations and institutions and eSocietal members. In this chapter, readers are driven through some of the etiquettes that govern the rather engulfed ubiquitous Internet and electronic commerce or electronic business with respect to business decision-making. The importance and relation of this second study and the first are underscored by the fact that the success of eCommerce and eBusiness cannot be replete without good leadership, culture, and ethics, to mention a couple. Sections and subtopics tackled in this chapter include: