Effective Teamwork and Healthcare Delivery Outcomes

Effective Teamwork and Healthcare Delivery Outcomes

Adam Greer (Ascension St. John Medical Center, USA), Roshini Isabell Selladurai (In His Image Family Medicine Residency, Ascension St. John Medical Center, USA), Andrea L. Pfeifle (Indiana University, USA), Raj Selladurai (Indiana University Northwest, USA) and Charles J. Hobson (Indiana University Northwest, USA)
Copyright: © 2020 |Pages: 23
DOI: 10.4018/978-1-7998-2949-2.ch004

Abstract

The chapter focuses on high-performing people and effective teamwork in healthcare at accountable care organizations (ACOs). Studies have found that patients are more satisfied when they engage with providers who understand and express their 'soft-skill' competencies. The model presented will illustrate how teamwork training and innovative care, Leader-less Group Discussions, interprofessional education and communication, and leadership/top management support have been found to positively impact effective teamwork, which in turn would synergistically impact the quadruple aim of patient experience, quality of patient care, lower cost, and provider satisfaction. Patient satisfaction is closely linked to provider related outcomes such as employee performance, job satisfaction, and reducing costs.
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Analysis

In Figure 1 and the discussion that follows, the authors focus on a conceptual model of effective teamwork and its synergistic impact on the Quadruple Aim of patient experiences, quality of patient care, lower costs, and provider satisfaction.

Figure 1.

Effective teamwork and impact on the quadruple aim

978-1-7998-2949-2.ch004.f01

The model proposes that the effective teamwork factors of teamwork training and innovative patient care, leader-less group discussion, interprofessional education and communication, and leadership/top management support would help enhance effective teamwork, which in turn would impact positively the four critical outcomes of the Quadruple Aim, namely patient experiences, quality of patient care, lower costs, and provider satisfaction.

Key Terms in this Chapter

Accountable Care Organizations (ACOs): Healthcare organization that is partially reimbursed based on increased quality and decreased cost of care provided to patients assigned to it.

Effective Teamwork: Two or more people working together synergistically to accomplish more than the sum of individuals alone.

Quadruple Aim: Patient care that encompasses four overarching goals of enhancing the patient experience, improving population health, reducing costs, and provider satisfaction.

Interprofessional Education: Occasions when members or students of two or more professions learn about, with and from each other, to improve collaboration and the quality of care and services (Center for the Advancement of Interprofessional Education, 2019 AU80: The in-text citation "Advancement of Interprofessional Education, 2019" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ).

Leaderless Discussion Group: The LGD is a type of work-sample evaluation in which a small group (5-7) engages in a problem-solving simulation for 20 to 60 minutes, and no formal leader is appointed (Gatewood, Field, & Barrick, 2016 AU81: The in-text citation "Gatewood, Field, & Barrick, 2016" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ).

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