MLA
Guo, Xuetao, and Jie Lu. "Effectiveness of E-Government Online Services in Australia." Electronic Government Strategies and Implementation, edited by Wayne Huang, et al., IGI Global, 2005, pp. 214-241. https://doi.org/10.4018/978-1-59140-348-7.ch009
APA
Guo, X. & Lu, J. (2005). Effectiveness of E-Government Online Services in Australia. In W. Huang, K. Siau, & K. Wei (Eds.), Electronic Government Strategies and Implementation (pp. 214-241). IGI Global. https://doi.org/10.4018/978-1-59140-348-7.ch009
Chicago
Guo, Xuetao, and Jie Lu. "Effectiveness of E-Government Online Services in Australia." In Electronic Government Strategies and Implementation, edited by Wayne Huang, Keng Siau, and Kwok Kee Wei, 214-241. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-348-7.ch009
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