The Effects of Enterprise Portals on Knowledge Management Projects

Abstract

In an attempt to consolidate various departmental intranets, organizations are constructing corporate intranets or portals(Choo, Detlor, & Turnbull, 2000). They are becoming single points of entry through which users and communities can perform their business tasks, and also evolving into virtual places where people can get in touch with other people who share common interests. Due to this evolution from intranets towards portals, many organizations are using them as the major technological infrastructure of their knowledge management (KM) initiatives. KM studies analyze people, organizations, processes and technology. Although technology is not the main component of KM, it would be naïve to implement KM without considering any technological support. KM is of particular relevance to information science and information system research because technologies play a critical role in shaping organizational efforts for knowledge creation, acquisition, integration, valuation, and use (Sambarmurthy & Subramani, 2005).