Efficiency and Quality Improvement in Online Course Development

Efficiency and Quality Improvement in Online Course Development

Erick Hilbert (Indiana Wesleyan University, USA) and Kim Mierau (Indiana Wesleyan University, USA)
DOI: 10.4018/978-1-4666-5051-0.ch022
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Abstract

This chapter addresses the inefficiencies and quality concerns in online course development at a university and specifically the steps taken by the Instructional Design Team (ID Team) to improve the situation. Initial issues and organizational changes are identified, as well as the effects these had on the ID Team, processes, and overall function. Specifically, this chapter discusses how known issues were attempted to be solved, as well as the incorporation of Quality Matters, the creation of work groups, the standardization of documents and processes, and the promotion and creation of buy-in. Areas of difficulty and setbacks are also discussed. In addition, the chapter provides ideas and insights for organizations that might find themselves in similar situations of needing to improve the quality of online course development from initial offerings while also needing to change systems, procedures, and functionalities to facilitate that improvement.

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