EFQM in Management Education: A Tool for Excellence

EFQM in Management Education: A Tool for Excellence

José Manuel Saiz-Alvarez (Tecnologico de Monterrey, Mexico, & Nebrija University, Spain) and Beatriz Olalla-Caballero (Pontifical University of Salamanca, Spain)
Copyright: © 2017 |Pages: 20
DOI: 10.4018/978-1-5225-1013-0.ch011

Abstract

Quality Assurance and Value Management can be both assured by combining informational competencies and integral values, especially in higher education. Educated new generations acquire informational and labor-oriented competencies that positively affect to firms enhancing productivity and efficiency. The development of the Internet has been converted into one of the main engines of economic growth by having created a new Postindustrial Technological Cyber-society that is focused on a worldwide-oriented business market. Only the best and well prepared businesses survive in a hostile economic world by attracting the best human capital, investors, and clients. As a result, and given the importance of higher education for firms, there is a necessity of enriching the EFQM Model that the authors propose in the chapter.
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Knowledge Society, Information Society, And Competencies

The relation between Society and Information can be seen from a triple perspective. Of the three terms (Information Society, Knowledge Society, and Informational Society) emerged in the economic literature focused on this issue, the first term, created by the American sociologist Daniel Bell in 1973, was Information Society. Bell (1973) emphasizes the strong relation between the IS and some economic factors, and especially the impact of technological innovations on global companies through the Information and Communication Technologies (ICTs), as a distinct characteristic of the post-industrial society which we are immersed. A post-industrial society characterized, as in Bell (1973), by:

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