MLA
Saiz-Alvarez, José Manuel and Beatriz Olalla-Caballero. "EFQM in Management Education: A Tool for Excellence." Management Education for Global Leadership. IGI Global, 2017. 221-240. Web. 21 Apr. 2018. doi:10.4018/978-1-5225-1013-0.ch011
APA
Saiz-Alvarez, J. M., & Olalla-Caballero, B. (2017). EFQM in Management Education: A Tool for Excellence. In N. Baporikar (Ed.), Management Education for Global Leadership (pp. 221-240). Hershey, PA: IGI Global. doi:10.4018/978-1-5225-1013-0.ch011
Chicago
Saiz-Alvarez, José Manuel and Beatriz Olalla-Caballero. "EFQM in Management Education: A Tool for Excellence." In Management Education for Global Leadership, ed. Neeta Baporikar, 221-240 (2017), accessed April 21, 2018. doi:10.4018/978-1-5225-1013-0.ch011
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