eLearning Support Systems

Abstract

Students who choose Web-based education (WBE) declare their preference for time- and place-independent learning. They reject relocating or commuting to university campuses and instead seek courses that they can take from the comfort of their homes or offices. Such students are seeking education that is accessible, practical, and convenient, while still providing a quality learning experience. In the WBE market, students view themselves as customers, and universities and other educational providers must consider how they plan to attract, serve, and retain students throughout the educational experience. The authors propose the development of an integrated educational support system infrastructure to help shepherd WBE students from application to graduation. Such support systems should address many aspects of the teaching and learning process, including administrative support, faculty and instructional design support, technical support, library and reference services, and student and program support services.