Electronic Delivery of Public Services to Citizens: The eGOIA Project

Electronic Delivery of Public Services to Citizens: The eGOIA Project

Petra Hoepner (Fraunhofer Institute FOKUS, Germany), Linda Strick (Fraunhofer Institute FOKUS, Germany), Manuel Mendes (Universidade Católica de Santos [Unisantos], Brazil), Romildo Monte (Centro de Pesquisas Renato Archer [CenPRA], Brazil), Roberto Agune (Governo do Estado de São Paulo, Casa Civil, Brazil) and Sergio Bolliger (Governo do Estado de São Paulo, Casa Civil, Brazil)
Copyright: © 2007 |Pages: 29
DOI: 10.4018/978-1-59140-974-8.ch011
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Abstract

The main goal of the EU @LIS demonstration project Electronic Government Innovation and Access (eGOIA) is the provisioning of demonstrators that show future-oriented public-administration services to a broad public in Latin America. The vision of the eGOIA project is the provision of a single virtual space supporting the interaction of citizens (independent of social status, gender, race, abilities, and age) and the public administration in a simple, future-oriented, and cost-effective way. A software infrastructure is developed in order to allow the access of citizens through the Internet to integrated public services at several levels: local government (municipalities), regional government (state), and federal government. The trial of the demonstrator will be performed in São Paulo state and in municipalities in Peru.

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