MLA
Hoepner, Petra, et al. "Electronic Delivery of Public Services to Citizens: The eGOIA Project." Latin America Online: Cases, Successes and Pitfalls, edited by Mila Gascó-Hernandez, IGI Global, 2007, pp. 319-347. https://doi.org/10.4018/978-1-59140-974-8.ch011
APA
Hoepner, P., Strick, L., Mendes, M., Monte, R., Agune, R., & Bolliger, S. (2007). Electronic Delivery of Public Services to Citizens: The eGOIA Project. In M. Gascó-Hernandez (Ed.), Latin America Online: Cases, Successes and Pitfalls (pp. 319-347). IGI Global. https://doi.org/10.4018/978-1-59140-974-8.ch011
Chicago
Hoepner, Petra, et al. "Electronic Delivery of Public Services to Citizens: The eGOIA Project." In Latin America Online: Cases, Successes and Pitfalls, edited by Mila Gascó-Hernandez, 319-347. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-974-8.ch011
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