Electronic Government: Principles and Applications

Electronic Government: Principles and Applications

Kijpokin Kasemsap (Suan Sunandha Rajabhat University, Thailand)
DOI: 10.4018/978-1-5225-2319-2.ch001
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This chapter indicates the prospect of Electronic Government (e-government); e-government, Actor-Network Theory (ANT), and network management; e-government and transparency; the adoption and diffusion of e-government systems; the usability and use of e-government websites; the implementation of e-government systems; and the significant perspectives on e-government. To the extent that e-government makes it easier for citizens to conduct their affairs with government and to simply retrieve important information they need, e-government can both increase efficiency and increase the relevance of the government in the aspects of the citizens and businesses. The significant advantages of e-government for businesses and governments include the reduced cost of doing business, increased access to information, and the growth in public esteem for governments. The chapter argues that utilizing e-government has the potential to increase performance and achieve strategic goals in the public and private sectors.
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Electronic government (e-government) has rapidly become a political imperative at the local, national, and international levels (Azab, 2010). E-government is citizen-driven and its variation in an area’s demographics would likely impact the government’s utilization of emerging technology, such as social media (Cumbie & Kar, 2015). E-government changes the way that governments deliver the online services and becomes an integral part of governmental strategies (Zhang, Xu, & Xiao, 2014). Through e-government, many governments communicate their information and services through digital methods and advocate the promotion of digital inclusion (da Silva & da Silva, 2010). Different government departments at all levels of the governance hierarchy electronically respond to millions of citizen demands through e-government (Sagheb-Tehrani, 2016).

New technologies have offered the possibilities for the democratic and public administrative procedures to become more efficient and accessible to the public, thus giving birth to e-government, which has wider implications for governance and democracy (Siskos, Askounis, & Psarras, 2014). E-government has become a priority for many governments across the globe and the main change drivers in the provision of new services in the public administration context (Moreira & Zimmermann, 2015). E-government is the strategic innovation which has become a powerful agent of change for developing the improved government's services and supporting the modernization of government’s operations (Mousa, 2013).

E-government offers online services regarding information, communication, and transaction toward enhancing government-related processes (Kollmann & Kayser, 2010). Many governments have created websites and portals which provide information about government agencies and transactions, such as tax payment systems, online communities, job search, licensing, and vehicle registration (Sandoval-Almazán & Gil-Garcia, 2008). Social media transforms the nature of interaction among individuals and organizations and has the potential to overcome the restrictive challenges of e-government (Cumbie & Kar, 2015).

This chapter focuses on the literature review through a thorough literature consolidation of e-government. The extensive literature of e-government provides a contribution to practitioners and researchers by indicating the principles and applications of e-government in order to maximize the impact of e-government in the public and private sectors.

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