MLA
Goldsmith, Ronald E. "Electronic Word-of-Mouth." Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 408-412. https://doi.org/10.4018/978-1-59140-799-7.ch067
APA
Goldsmith, R. E. (2006). Electronic Word-of-Mouth. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of E-Commerce, E-Government, and Mobile Commerce (pp. 408-412). IGI Global. https://doi.org/10.4018/978-1-59140-799-7.ch067
Chicago
Goldsmith, Ronald E. "Electronic Word-of-Mouth." In Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., 408-412. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-799-7.ch067
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