MLA
Zamanian, Sahra, and Amir Khanlari. "Electronic Word of Mouth Marketing: Relationship between Brand Loyalty and Electronic Word of Mouth in Social Marketing Networks." Strategic Customer Relationship Management in the Age of Social Media, edited by Amir Khanlari, IGI Global, 2015, pp. 268-289. https://doi.org/10.4018/978-1-4666-8586-4.ch014
APA
Zamanian, S. & Khanlari, A. (2015). Electronic Word of Mouth Marketing: Relationship between Brand Loyalty and Electronic Word of Mouth in Social Marketing Networks. In A. Khanlari (Ed.), Strategic Customer Relationship Management in the Age of Social Media (pp. 268-289). IGI Global. https://doi.org/10.4018/978-1-4666-8586-4.ch014
Chicago
Zamanian, Sahra, and Amir Khanlari. "Electronic Word of Mouth Marketing: Relationship between Brand Loyalty and Electronic Word of Mouth in Social Marketing Networks." In Strategic Customer Relationship Management in the Age of Social Media, edited by Amir Khanlari, 268-289. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8586-4.ch014
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