The Elusive Last Mile to the Internet

The Elusive Last Mile to the Internet

V. Sridhar (Indian Institute of Management, India) and Piyush Jain (Indian Institute of Management, India)
Copyright: © 2004 |Pages: 21
DOI: 10.4018/978-1-59140-259-6.ch031
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Abstract

This case highlights the challenges faced by organizations in developing countries in getting reliable, high-speed Internet access to support their mission critical web enabled information systems. The case prescribes various measures to optimally use the constrained bandwidth available from service providers. The challenges in defining and monitoring appropriate service level agreements with the service providers are discussed.

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