Emotions in the Workplace

Emotions in the Workplace

DOI: 10.4018/978-1-5225-8398-1.ch002
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In this chapter, the authors build on the classic theories from the previous chapter to better understand the role of emotion in the workplace. They introduce the field of organisational behaviour, which deals with what people, as individuals or groups, do in an organisation, and how what they do affects the organisation itself. Although it would be impossible to present all matters related to organisational behaviour as a discipline, the authors discuss issues concerning diversity in the workplace, as well as considering personal attributes that can influence behaviour and decision making in the organisation. While offering a clear definition of moods versus emotion, they also tackle the impact of personality, personality traits, and values in the workplace.
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What Is Organisational Behaviour?

To better understand what is organisational behaviour (also abbreviated as OB) and how important it has grown nowadays, we should remember that until the late 1980s, business schools preferred to concentrate on the technical aspects of management (i.e., accounting, finance), while the study of human behaviour and soft skills in an organisation were still not considered fundamental. Since then, has there been a change in attitude in regard to organisational behaviour? It appears so, with academics and researchers have found a correlation between the introduction of organisational behaviour as a discipline and improvements in interpersonal skills and workplace productivity. This also generates a positive impact on the workplace that becomes a better place in general terms, possibly because of the strong relationship between the quality of workplace relationships and important factors such as employee satisfaction, stress and turnover.

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