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Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations

Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations

Fiona Fui-Hoon Nah (Missouri University of Science and Technology, USA), Zahidul Islam (Independent University, Bangladesh), and Mathew Tan (Agilent Technologies, Malaysia)
Copyright: © 2010 |Pages: 22
DOI: 10.4018/978-1-60566-677-8.ch145
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Abstract

Enterprise resource planning (ERP) implementations in multinational manufacturing companies have experienced various degrees of success. This article investigates factors influencing the success of ERP implementations in multinational manufacturing companies in the Malaysian Free Trade Zone. The results indicate that enterprisewide communication and a project management program are key factors influencing the success of ERP implementations, while other factors such as top management support as well as teamwork and composition are not as critical to the outcome. Organizational culture is a moderator of the relationships between enterprise-wide communication, a project management program, and the success of ERP implementations.

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