The big question mark arising in the adoption and development of the ICT in public sectors around the world is not only pertaining to the technology system itself but also rest on the shoulder of the civil servants who use the technologies provided with special references to their attitude, intention and actual behaviour towards usage of the system in Malaysia. Human behaviour is difficult to forecast, it keeps on changing over time. The changes had created positive and negative effects on the government’s targets and achievements. Such behavioural reactions of the civil servants towards adoption and usage of the new technology for service deliveries in Malaysia can be understood and explained via the theory of planned behaviour. As has been earlier discussed in the chapter 7 of this book, the theory of planned behaviour helps understand the link between attitudes, intention and actual behaviour towards a given object such as technology system. The theory was developed by Icek Ajzen to improve on the predictive power of the theory of reasoned action by including perceived behavioral control. It is one of the most predictive persuasion theories. The theory opines that attitude toward behaviour, subjective norms, and perceived behavioral control, together shape an individual’s behavioral intentions and actual behaviours especially when it comes to non-volitional tasks. However, in the course of our preliminary investigation of the underlying antecedents of attitudes among the focus group of civil servants selected from the government agency, user friendly of a given technology system could play an important role in controlling and influencing attitudes. For example, when the focus group respondents was asked on their attitudinal reactions to the use of new technologies provided for delivering services to the public. The selection of the focus group interview was based on the prior experience of those that have applied and used the new installed technologies for accomplishing tasks assigned to them.