MLA
Chen, Ja-Shen, and Russell K.H. Ching. "An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance." Advanced Topics in Global Information Management, Volume 4, edited by M. Gordon Hunter and Felix B. Tan, IGI Global, 2005, pp. 317-334. https://doi.org/10.4018/978-1-59140-468-2.ch017
APA
Chen, J. & Ching, R. K. (2005). An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance. In M. Hunter & F. Tan (Eds.), Advanced Topics in Global Information Management, Volume 4 (pp. 317-334). IGI Global. https://doi.org/10.4018/978-1-59140-468-2.ch017
Chicago
Chen, Ja-Shen, and Russell K.H. Ching. "An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance." In Advanced Topics in Global Information Management, Volume 4, edited by M. Gordon Hunter and Felix B. Tan, 317-334. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-468-2.ch017
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