Employee Self-Service Portals

Abstract

This article begins by discussing how the role of human resource management has changed in recent years, and the implications of this for human resource departments. Providing employees with the information they require about their employment relationship is then explored by investigating how information technology can improve the quality of this information flow. The role of employee self-service portals is outlined, covering the range of information they currently provide and the future role of employee self-service portals. Acknowledging that employee acceptance is crucial to the success of employee self-service portals, implementation issues are discussed. Technology acceptance by employees is necessary, and the article ends by discussing this important key to successful employee self-service portal implementation.