Empowering Public Officials by Bridging the Digital Divide With Smart Technology for Public Services

Abstract

As cities move towards the Smart City vision, the integration of IoT devices promises economic growth and operational efficiency. However, discussions surrounding social equity promoted by smart technologies are often overlooked. This chapter examines the potential of IoT to address key challenges in developing smart cities, particularly focusing on how it can bridge the digital divide and empower public officials. It also explores the generational gap in technological literacy, emphasizing the need for digital inclusion among older populations who may struggle with new technologies. The methodology involves a comprehensive literature review, data analysis from existing smart city projects, and expert interviews with policymakers. By analyzing real-world case studies and data-driven insights, this research provides a holistic view of the role of IoT in fostering social equity. The findings highlight the importance of empowering public officials with the digital skills and regulatory frameworks necessary to ensure that smart city services are accessible and equitable for all citizens.