Enabling Instruments for Digital Access and e-Government in Zimbabwe

Enabling Instruments for Digital Access and e-Government in Zimbabwe

Lawton Hikwa (National University of Science and Technology, Zimbabwe) and Esabel Maisiri (National University of Science and Technology, Zimbabwe)
DOI: 10.4018/978-1-4666-9814-7.ch040
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The concept of e-Government sub-assumes that of digital access to activities of public and private sector organisations. Explicitly, digital access includes improving government processes, connecting citizens, and building external interactions. Following the formation of the inclusive government as determined by the Global Political Agreement (GPA), Zimbabwe established the Ministry of Information Communication Technology whose mission is to promote the deployment and use of Information and Communication Technologies (ICTs) to intensify national competitiveness and growth. Driving the digital access and e-Government agenda in Zimbabwe is a Modernisation Unit within the Office of the President and Cabinet and the Ministry of Information Communication Technology guided by “Zimconnect,” the e-Government framework, and other enabling instruments. Particular attention is paid to instruments that enable digital access and e-Government in Zimbabwe. The chapter attempts to contextualise digital access and e-Government, outlines e-Government policy objectives and constraints, explains the e-Government framework, including “Zimconnect” and others, and concludes with a section on strategies for enabling digital access and e-Government with a special focus on the possible role of library and information services.
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The desire for digital access and e-Government is steeped in the modern-day thrust and trajectory towards building sustainable knowledge-based economies. “A knowledge-based economy is one in which knowledge assumes the core function of driving economic growth” (Hikwa, 2010, p.1). This simple definition can further be articulated in a continuum shown in Figure 1.

Figure 1.

Developed from Azubuike, 2007


Some scholars have simply referred to a knowledge-based economy as a knowledge society. Nevertheless, no matter the varied definitions of a knowledge society, emerging is a general consensus that sustenance of such a society is very much reliant on digital access and e-Government.

Digital access and e-Government are recently emerging terms and therefore mired in the difficulty of the lack of a precise taxonomy to universally describe them. However, in the context of this chapter, the definitions used establish the perspectives in which they are understood and employed.

Digital access is assumed to mean and/or imply continued deployment of ICTs to enable usability of digital resources. Such resources usually retain their authenticity, accuracy and functionality, usually associated with their original form and access to them. E-Government is much broader than digital access since it assumes a wider interaction between a government and citizens, government and commerce, government and employees, government and/or governments or agencies (Jeong, 2007). The implied digital interaction comprises governance, ICT, business process re-engineering and e-citizen at all levels of government, that is city, district, province, national and international (Jeong, 2007). This can be summarised into an e-Government delivery models as shown in Figure 2.

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