Enabling IT Innovation through Soft Systems Engineering

Enabling IT Innovation through Soft Systems Engineering

Marcel Jacques Simonette, Edison Spina
Copyright: © 2014 |Pages: 9
DOI: 10.4018/978-1-4666-4313-0.ch005
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In any Software Development process, and especially in innovation processes, the team responsible for software implementation needs to acquire the necessary knowledge to implement the project and to sustain innovation. However, the implementation team does not always convert innovative ideas into the expected value. The Software Development Process has a complexity that is process-inherent. Soft System Engineering is a response to address this complexity and to support the application of user-driven methods in an open innovation environment. This approach allows the development of a systematic interaction with users to generate new offerings and to improve previous products and services in order to create value and differentiation.
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Tidd and Bessant (2009) state that the growing complexity of tasks in organizations is surpassing the cognitive capabilities of individuals and, consequently, asking for a team approach. In Teamwork, people are interdependent and interact with each other, teaming up to share information and to achieve common goals.

IT professionals usually use ICT to interact. Nowadays, ICT progress creates an environment in which even when IT Teamwork shares the same physical space, team members use technology to interact with each other. When an IT department has professionals that belong to the Digital Age generation – the generation that was born and grew up using computers, and is fascinated by new technologies – the use of ICT reaches levels of greater significance.

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