Engineering the Services of the Library Through Mobile Technology

Engineering the Services of the Library Through Mobile Technology

Eunice Mtshali (Tshwane University of Technology, South Africa)
DOI: 10.4018/978-1-5225-3914-8.ch020
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Abstract

Many universities are struggling to response the needs of its users. This is attributed to the rapid change in technological innovations. The growing interest on mobile technology in organisations is at a fast pace, particularly in institutions of higher learning. Mobile technology could be used in academic libraries to provide a better service to their clients or improve the service that they currently provide. Case study research was conducted at Capital University to understand the factors that could influence and impact the adoption of mobile technology in academic library services.
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2. Research Approach

Qualitative research approach was selected mainly because of rationale such as its probing and close interaction nature. The qualitative research approach allows for clarification from respondents to questions from the researcher. Also, it allows for close interaction with interviewees, enabling the researcher to develop a deeper understanding of the situation. Also, the researcher can observe events and actions as they happen, without removing them from their context (Babbie & Mouton, 2001).

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