Enterprise IT Operations: Cognitive Automation and ignio™

Enterprise IT Operations: Cognitive Automation and ignio™

Harrick Vin (Tata Consultancy Services, India)
DOI: 10.4018/978-1-7998-0108-5.ch014


Over the past decade or so, for most enterprises, information technology (IT) has shifted from being a support function to be a synonym for business wellness. During the same period, though, the scale and complexity of IT for running business has grown significantly; today, performing any business function requires complex interplay of many, often invisible and dynamically changing, technology components. This is making design resilient and interruption-free IT a significant challenge. This chapter discusses limitations of traditional approaches for managing enterprise IT operations; introduces the concept of cognitive automation, a novel approach that blends intelligence with automation to transform enterprise IT operations; and describes the design of ignio™, a cognitive automation platform for enterprises. The author concludes by highlighting the challenges in driving cognitive transformation of enterprise operations and providing some suggestions for embarking upon this journey.
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State Of The Art

Today, most enterprises rely upon a combination of the following three approaches to manage their IT environments, each with significant shortcomings (Berruti et al, 2017; Wang et al, 2009; Kephart et al, 2003; Weiser et al, 1993; Sterritt et al, 2003).

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