MLA
Chan, Joseph O. "An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management." Customer-Centric Knowledge Management: Concepts and Applications, edited by Minwir Al-Shammari, IGI Global, 2012, pp. 203-222. https://doi.org/10.4018/978-1-61350-089-7.ch012
APA
Chan, J. O. (2012). An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management. In M. Al-Shammari (Eds.), Customer-Centric Knowledge Management: Concepts and Applications (pp. 203-222). IGI Global. https://doi.org/10.4018/978-1-61350-089-7.ch012
Chicago
Chan, Joseph O. "An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management." In Customer-Centric Knowledge Management: Concepts and Applications. edited by Al-Shammari, Minwir, 203-222. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-089-7.ch012
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