Enterprise Systems Implementation Phases

Abstract

Markus and Tannis (2000) recognise four distinct phases in an enterprisesystems implementation as viewed from the adopter’s perspective. The veryfirst phase is called “chartering.” They suggest that even before the projectstarts, a business case is usually made whether to go ahead with the enterprisesystem implementation or not, and it is only after the business case has beenmade, and the constraints of the solution have been understood, that the projectactually starts. The project never starts if the constraints are too much, or thebusiness case is not strong enough. The second phase is the project phase inwhich the software is configured to suit the requirements of the organisation andimplemented in the organisation.