e-ERP: A Comprehensive Approach to e-Business

Abstract

The chapter reports on the results of research carried out over the last two years on the state of e-business developments within ERP environments worldwide. Structured interviews were used to collect data in two stages. The first group of organisations was drawn from Australia and the results from this stage used to refine the data collection instrument. The second group consisted of relatively mature ERP based organisations from a range of industries around the world. The findings were analysed according to an established research framework from Business Process Change. This showed that while facilitators in aspects of e-business change management such as cultural readiness, knowledge and learning capabilities and relationship building were recognised by organisations, the extent to which they were incorporated as part of the implementation varied greatly. This suggests a rich field for future research study regarding the success of e-ERP projects.