ERP System Selection Criteria: The Case of Companies in Slovenia

Abstract

The chapter proposes a possible model of criteria for ERP system selection. The proposed model consists of four groups of ERP system selection criteria: the ERP systems benefits criteria, the system quality criteria, the vendor related criteria and the ERP system package criteria. The data was collected in companies in Slovenia. Research results have confirmed internal consistency of ERP selection criteria in each group. For each criterion the importance is evaluated by small, medium-sized and large companies. Beside that also company size, implemented information strategy, representation of the IT department on the board level in the company and turnover impact on importance of each criterion is evaluated and presented. The model presented in this chapter could be useful for ERP system providers to better understand companies’ needs and to provide systems tailored for individual needs of the company. The model could also be useful for companies considering ERP system implementation to avoid high costs of failed implementations.