ERP Systems: Training Quality and Resultant Use Quality Perceptions

Abstract

Training methods used during ERP package implementation remain largely unstudied in Information Systems literature. This chapter investigates the “product quality” of a training program developed at an Australian university implementing PeopleSoft, to develop a definition of training quality. By examining use quality characteristics and assessing user perceptions against training results, conclusions are drawn indicating that high quality training leads to positive user perceptions of an ERP system.