Ethical Elements of Security and Developments in Cyberspace that Should Promote Trust in Electronic Commerce

Abstract

The following sections of this chapter report current and future aspects of EC related to the concept of trust. In the next section we review the current climate surrounding electronic business. In particular we consider: customer relationship management, risks related to business on the Internet, the factors that are driving electronic business and issues related to infrastructure and security. We also consider issues related to cyber crime such as the threat from hackers, Web fraud, and the perils of neglecting threats of internal attack. Then in the third section we concentrate on the technological developments in EC related to security and consider in detail two particular aspects: the authentication of transactions and mechanisms which support electronic payments. Following this in the fourth section we look to the future and provide our recommendations with regard to Trusted EC. Here we look at three areas: the role of computer ethics, management issues and a future model for EC. In the last section we present our overall conclusions.