MLA
Vargas-Hernández, José G., and Salustia Teresa Cano Ibarra. "Evaluating Higher Education Institutions through Agency and Resource-Capabilities Theories: A Model for Measuring the Perceived Quality of Service." Innovation and Shifting Perspectives in Management Education, edited by Neeta Baporikar, IGI Global, 2017, pp. 246-268. https://doi.org/10.4018/978-1-5225-1019-2.ch011
APA
Vargas-Hernández, J. G. & Ibarra, S. T. (2017). Evaluating Higher Education Institutions through Agency and Resource-Capabilities Theories: A Model for Measuring the Perceived Quality of Service. In N. Baporikar (Ed.), Innovation and Shifting Perspectives in Management Education (pp. 246-268). IGI Global. https://doi.org/10.4018/978-1-5225-1019-2.ch011
Chicago
Vargas-Hernández, José G., and Salustia Teresa Cano Ibarra. "Evaluating Higher Education Institutions through Agency and Resource-Capabilities Theories: A Model for Measuring the Perceived Quality of Service." In Innovation and Shifting Perspectives in Management Education, edited by Neeta Baporikar, 246-268. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-1019-2.ch011
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