Evaluating Learner Satisfaction in a Multiplatform E-Learning System

Evaluating Learner Satisfaction in a Multiplatform E-Learning System

Tiong T. Goh (Victoria University of Wellington, New Zealand), Kinshuk (Athabasca University, Canada) and Nian-Shing Chen (National Sun Yat-Sen University, Taiwan)
DOI: 10.4018/978-1-59904-871-0.ch064


The main objective of this chapter is to present a comparative evaluation between two e-learning systems from the end user (learner) perspective. The evaluation instrument is based on a multiplatform e-learning systems framework and a modified version of the Questionnaire for User Interface Satisfaction (QUIS). First, the evaluation intends to compare the achievable level of overall the learner satisfaction score between a Blackboard e-learning system and a multiplatform e-learning system with three different accessing devices. Second, the evaluation intends to explore the degree of influence and identifies grouping relationships among the factors that influence learner satisfaction while engaged in a multiplatform e-learning system. Lastly, the evaluation determines the gain in the learner satisfaction score between the two systems with respect to three different accessing devices. The findings and the process of evaluation can play an important role for the designer to improve the adaptation process and to enhance the level of learner satisfaction in future multiplatform e-learning systems.

Key Terms in this Chapter

Content Adaptation: Content adaptation is the ability of a system to adapt content to suit any accessing devices.

E-Learning: E-learning refers to any type of learning situation when instruction content is delivered electronically via the Internet.

Correlation Analysis: Correlation analysis is a statistical method to measure the strength of the relationship between two variables. The correlation coefficient cannot be greater than 1 or less than -1.

Mobile Learning: M-learning is the delivery of learning content to students through the use of mobile or portable technology.

Multiplatform E-Learning System: A multiplatform e-learning system is an e-learning system that can deliver learning content to different accessing devices such as PCs, PDAs, and mobile phones.

Learner Satisfaction: Learner satisfaction is aggregate feelings or affective responses to distinguishable factors while interacting with the e-learning system.

User Experience: User experience is defined as a set of material rendered by a user agent which may be perceived by a user and with which interaction may be possible.

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